Return and Refund Policy
I strive to provide you with high-quality products. If, for any reason, you are not completely satisfied with your purchase, I am here to help you with my return and refund policy.
Returns
You have 14 days from the date of delivery to return the item(s) you purchased. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include proof of purchase, such as the order confirmation email or receipt.
To initiate a return, please contact me at theresintree.info@gmail.com with the subject line "Return Request - [Your Order Number]." I will guide you through the return process and provide you with the necessary instructions.
Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on my part.
Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5 working days.
Late or Missing Refunds
If you haven't received your refund within the specified time frame, please check your bank account first. If the refund is not posted, contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you've completed these steps and still haven't received your refund, please contact us at [your email address] for further assistance.
Contact Information
If you have any questions about our return and refund policy, please contact me at theresintree.info@gmail.com